At DTE, we power up your digital workplace with Cisco Unified Communications solutions, tailor made to suite your business needs. We provide solutions for your communication and collaboration needs, on-premise, on the cloud and also hybrid solutions.
Unified Communications Solutions – Onpremise
Cisco Unified communications provides organizations with a complete enterprise communication platform that integrates voice, messaging, mobility, presence, and video into a single solution.
The platform enables employees to communicate effectively across multiple locations while ensuring consistent user experiences, reliability, and security.
Core Solutions
- Cisco Unified Communications Manager (CUCM)
- Compute resources through the business edition servers.
- Cisco Unity Connection
- Cisco Unified Presence
- Cisco Jabber
- Cisco Expressway
- Cisco Survivable Remote Site Telephony (SRST)
Key Capabilities
- Enterprise IP Telephony
- Internal Extension Dialing
- Presence Management
- Corporate Directories
- Voicemail Services
- Unified Messaging
- Mobility Services
- Remote Worker Support
- Call Recording Integration
- Call Reporting
Cisco Webex Collaboration Platform – Cloud
Webex is Cisco’s industry-leading cloud collaboration platform that provides video conferencing, online meetings, messaging, calling, and event management capabilities.
Webex enables organizations to collaborate from anywhere while maintaining enterprise-grade security and exceptional meeting experiences.
Webex Solutions
- Webex Meetings
- Webex Calling
- Webex Messaging
- Webex Events
- Webex Webinars
- Webex Assistant
- Webex Whiteboarding
- Webex AI Capabilities
Features
- HD Video Conferencing
- Cloud Collaboration
- Screen Sharing
- Meeting Recording
- Real-Time Messaging
- Interactive Whiteboards
- Polling and Q&A
- Breakout Sessions
- Live Translation
- Transcriptions
- Meeting Summaries
Video Conferencing & Meeting Room Solutions
Cisco provides intelligent video conferencing systems that create immersive collaboration experiences for organizations of all sizes.
These solutions transform boardrooms, training rooms, executive offices, huddle spaces, and conference facilities into fully connected collaboration environments.
Cisco Video Devices Portfolio
Cisco Room Bar
An all-in-one collaboration device designed for small and medium meeting spaces.
Cisco Room Kit Series
Comprehensive video conferencing solutions that deliver intelligent meeting experiences.
Cisco Room Kit Plus
Ideal for medium and large conference rooms requiring advanced video and audio performance.
Cisco Board Pro
An interactive collaboration device that combines video conferencing, presentations, digital whiteboarding, and touch screen capabilities.
Cisco Desk Series
Personal collaboration devices designed for executives and remote workers.
Device Features
- 4K Ultra HD Video
- Intelligent Framing
- Automatic Speaker Tracking
- Noise Removal
- Wireless Content Sharing
- Digital Whiteboarding
- Touch Control Interfaces
- AI-Powered Meeting Experiences
- Native Webex Integration
- Microsoft Teams Interoperability
Cisco Webex Calling – Hybrid
Webex Calling is Cisco’s cloud-based enterprise telephony platform that delivers advanced calling capabilities without requiring organizations to maintain on-premises PBX infrastructure.
Organizations can modernize communication systems while benefiting from cloud scalability, simplified management, and business continuity.
Services Include
- Enterprise Calling
- Cloud PBX
- Direct Dial Numbers
- Call Routing
- Auto Attendant
- Call Queues
- Voicemail
- Emergency Calling
- Mobility Services
- Call Analytics
Contact Center Solutions
Cisco Contact Center solutions empower organizations to deliver exceptional customer experiences across voice, email, chat, social media, and digital channels.
These platforms provide intelligent routing, workforce optimization, advanced reporting, and AI-driven customer engagement capabilities.
Solutions Portfolio
- Webex Contact Center
- Cisco Contact Center Enterprise
- Contact Center Express
- Customer Journey Analytics
- Workforce Optimization
- Call Recording Solutions
Capabilities
- Omnichannel Customer Engagement
- Intelligent Call Routing
- Skills-Based Routing
- Queue Management
- Performance Analytics
- CRM Integration
- Customer Experience Monitoring
- AI-Powered Virtual Agents
Hybrid Work Solutions
Cisco enables organizations to create secure and productive hybrid work environments where employees can collaborate effectively from any location.
The Cisco Hybrid Work portfolio combines communication, collaboration, security, and workplace management technologies into a unified solution.
Solution Components
- Webex Suite
- Webex Calling
- Collaboration Devices
- Remote Worker Solutions
- Secure Access Connectivity
- Workplace Analytics
Artificial Intelligence for Collaboration
Cisco has integrated AI capabilities throughout its collaboration portfolio to improve meeting experiences, automate administrative tasks, and provide actionable insights.
AI Features
- AI Meeting Assistant
- Automated Note Taking
- Meeting Summaries
- Real-Time Transcription
- Background Noise Removal
- Voice Enhancement
- Smart Meeting Recaps
- Automated Action Items
- Webex AI Agent
